So basically you can only get a refund if you never actually used the game. You can't get a refund for a broken game, or a shitty game or even a game that does not install properly or support your hardware. What was the point anyway?
from overview for madhi19 http://www.reddit.com/r/Steam/comments/2qv1y9/psa_eu_refunds_are_only_valid_until_you_start/cna8a8e
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